A new decade dawns and the importance of having the right people taking care of your customers remains a key competitive edge. Explore how to build a workforce fit for
A new decade dawns and the importance of having the right people taking care of your customers remains a key competitive edge. Explore how to build a workforce fit for the 2020’s and how best to manage ever-changing customer and employee expectations.
A plan to level up your support agents to customer experience specialist with the distinct skills, traits & roles needed for a modern customer interaction centre
Proven best practices for recruiting highly skilled, effective communicators & problem solvers for your operation
A comparison of multi-skilled specialists vs channel specific experts – what works & what doesn’t when it comes to retaining & motivating your workforce
(Friday) 11:10 AM
Claudia Belardo, Vice President Business Transformation, IFS
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