november, 2021

05nov11:10 AMPeer Council Zone 1: Continuous Improvement in Operational Efficiency and Effectiveness11:10 AM Rockstar Insights: Rob Wilson, Director of Service Operations (UK & I), Marsh

Event Details

The C-suite demand for operational efficiency and effectiveness remains unabated. Finding ways to continually improve processes and ways of working, while keeping the CFO happy, is critical to the success of any operation. The direct correlation between operational efficiency and high levels of employee & customer satisfaction is indisputable. This interactive session will explore the latest thinking in operational excellence, and look at how leading organisations continually rise to the challenge of “doing more with less”.

Key Take-Aways:

  • Concrete ways to creating a culture of operational excellence to ensure alignment with strategic goals
  • An approach to identifying where automation opportunities to turbo charge efficiency
  • Ways to redefine your metrics to bring a laser sharp focus on efficiency and effectiveness
  • Insight into leading an operational transformation programme to deliver large scale change


(Friday) 11:10 AM

Rockstar Insights

Rob Wilson, Director of Service Operations (UK & I), Marsh

Speaker Link