may, 2021
Event Details
Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these
Event Details
Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.
Key Take-Aways:
- Insight into creating new self-service for emerging technology like Alexa and social media channels
- Guide to the self-service options with advanced natural language capabilities
- Case history of TechStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
- Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience
Time
(Thursday) 11:05 AM