august, 2020

19aug11:05 AMOn The Radar – Harnessing the Next Wave of Emerging Technologies in the Contact Center11:05 AM Rockstar Insights: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Event Details

Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Key Take-Aways:

  • Insight into creating new self-service for emerging technology like Alexa and social media channels
  • Guide to the self-service options with advanced natural language capabilities
  • Case history of TechStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
  • Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience

Time

(Wednesday) 11:05 AM

Rockstar Insights

Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Speaker Link

X