Contact centers are complex with many stakeholders, many opinions, many objectives – in this session you will gain tools for deploying a strategy for gaining alignment for major transformations across
Contact centers are complex with many stakeholders, many opinions, many objectives – in this session you will gain tools for deploying a strategy for gaining alignment for major transformations across organizational units.
Learn how to deploy a data driven decisioning model to remove bias from disparate organizational biases
Blueprint of strategies for leveraging data to drive change to overcome transformational adversity
Tips for gaining buy in more creative way – program branding
Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.
The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.
Please note: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
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