october, 2019

29oct11:25 AMMeeting the Unique Challenges of the Enterprise Contact CenterCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:25 AM Rockstar Insights: Jared Benesh, Executive Director, Product, Quicken Loans Zone:1. Strategic Boardroom

Event Details

Contact centers are complex with many stakeholders, many opinions, many objectives – in this session you will gain tools for deploying a strategy for gaining alignment for major transformations across organizational units.

Key Take-Aways:

  • Learn how to deploy a data driven decisioning model to remove bias from disparate organizational biases
  • Blueprint of strategies for leveraging data to drive change to overcome transformational adversity
  • Tips for gaining buy in more creative way – program branding

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.

The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Please note: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.


(Tuesday) 11:25 AM

Rockstar Insights

Jared Benesh, Executive Director, Product, Quicken LoansJared Benesh is an executive leader with over 20 years of progressive, multi-disciplinary experience in Telecommunications, Insurance, Healthcare and Financial industries on a global scale where I have held various leadership, technical, sales and strategic positions.