28apr11:40 AMRoundtable Zone 2: Measuring the Cross Channel Customer Experience11:40 AM
Kevin Kearney, Chief Revenue Officer, Support Services Group
Steve Seibert, Chief Information Officer, Support Services Group
This interactive roundtable will discuss challenges in today’s world of ensuring first-class CX at every touch point. The session will unpack the people, technology, tools, culture and innovation - how
This interactive roundtable will discuss challenges in today’s world of ensuring first-class CX at every touch point. The session will unpack the people, technology, tools, culture and innovation – how to bring it all together & effectively measure. It isn’t easy, but those companies who solve for this are best in class!
(Tuesday) 11:40 AM
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