april, 2020

28apr11:40 AMRoundtable Zone 2: Measuring the Cross Channel Customer Experience11:40 AM Co-Fab Facilitator: Kevin Kearney, Chief Revenue Officer, Support Services Group
Steve Seibert, Chief Information Officer, Support Services Group

Event Details

This interactive roundtable will discuss challenges in today’s world of ensuring first-class CX at every touch point. The session will unpack the people, technology, tools, culture and innovation – how to bring it all together & effectively measure. It isn’t easy, but those companies who solve for this are best in class!

Key Take-Aways:

  • Best practices for breaking down silos to ensure top-shelf CX in line with your company’s mission
  • Tools to enhance the speed of service and ease of doing business
  • Process for identifying traps and how to overcome
  • Guide to measuring the voice of the customer to ensure the enterprise is heading in the right direction
  • Insights on how to effectively utilize the knowledge base from successes as well as failures to continuously improve

Time

(Tuesday) 11:40 AM

Fab Facilitator

Kevin Kearney, Chief Revenue Officer, Support Services Group

Speaker Link

Steve Seibert, Chief Information Officer, Support Services Group

Speaker Link

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