As products become more complex and customers more sophisticated, delivering outstanding customer service becomes more challenging. To meet the expectations will require you as a Customer Service executive to determine what is the best to meet your customer’s demands while providing excellent customer support. In this session, we will discuss customer segmentation and building a tiering model as methods to address these issues.

Call to Action:

• Understand the types of customers you serve, what issues they have, how they want to communicate and their overall expectations is crucial
• Leverage this case study on how Pinterest redesigned their organizational structure and a technology to meet the needs of their customers