So you’re looking to implement virtual agents to automate more calls and chats? There’s just one problem: it’s hard. Join the interactive roundtable session where Purchasing Power’s Tiffany Anderson will detail the nitty-gritty on how to integrate conversational AI into the call center flow.
Key Take-Aways:
- Step by step process for conversational AI self-service implementation
- Insights from a contact center leader who’s already done it and proven success
- A plan for your contact center to introduce AI automation in the next six months
Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.
The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.
