october, 2019

29oct11:25 AMRoundtable: Integrating Conversational AI into the Call Center EnvironmentCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:25 AM Zone:3. Agents, Automation, and AI Fab Facilitator: Dan Fox, Vice President, Emerging Markets, SmartAction Co-Fab Facilitator: Chris Gillen, Vice President, Operations, Purchasing Power

Event Details

So you’re looking to implement virtual agents to automate more calls and chats? There’s just one problem: it’s hard. Join the interactive roundtable session where Purchasing Power’s Chris Gillen will detail the nitty-gritty on how to integrate conversational AI into the call center flow.

Key Take-Aways:

  • Step by step process for conversational AI self-service implementation
  • Insights from a contact center leader who’s already done it and proven success
  • A plan for your contact center to introduce AI automation in the next six months

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.

The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Time

(Tuesday) 11:25 AM

Fab Facilitator

Dan Fox, Vice President, Emerging Markets, SmartAction

Dan is the Vice President of Emerging Markets at SmartAction. In this role, he leads strategic initiatives in product and market expansion.

Speaker LinkSpeaker Link

Co-Fab Facilitator

Chris Gillen, Vice President, Operations, Purchasing Power

Speaker LinkSpeaker Link

X