october, 2019

29oct8:45 AMIce Breaker and HeadlinerCustomer Trust and Its Enabling Technologies8:45 AM Headliner: Kandy White, Senior Vice President, Head of Global Operations, Altisource

Event Details

Trust and credibility are foundational to every brand’s success, yet the data tells us that consumer trust is at an all-time low.  Brands must work to earn trust by treating every interaction as an opportunity to build the customer relationship and nurture confidence.  This session will help you discover key factors in building and fostering your customer’s trust.
 
Key Take-Aways:

  • Guide to the understanding interactions across the key pillars of brand trust, satisfaction, loyalty, and word of mouth
  • Insight on how industry and demographics influence the meaning of “trust” for a brand
  • Best practices for enabling trust and incorporating consent for automated service technology, biometrics, and AI
  • Real world examples of building and recovering trust through leveraging traditional and social media

Headliner

Kandy White, Senior Vice President, Head of Global Operations, Altisource

Speaker Link

Time

(Tuesday) 8:45 AM

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