june, 2020

10jun4:25 PMHow to Use Data to Create the Ideal Customer Experience: From Big Data to Dig Data
4:25 PM Rockstar Insights: Coen Jeukens, Vice President, Global Customer Transformation, ServiceMax

Event Details

Everybody is talking about Data. Everybody is collecting Data. But how do we put that Data to use? When focusing on customer and user experience, you start digging into the Data with purpose. This presentation will unpack ServiceMax’s experience driving a blend of customer satisfaction, cost control and revenue growth.

Key Take-Aways:

  • Insight on why “Data doesn’t manage the business, you have to look and act on it”
  • Guide to creating the ideal experience by collecting the information needs of Customers and Users … and then connecting the dots
  • Blueprint of how technology is redefining Industry and how companies can transform a reactive approach to one that is more proactive and predictive
  • Blueprint for creating the right experience so that data will continue to grow and gain trust among customers


(Wednesday) 4:25 PM

Rockstar Insights

Coen Jeukens, Vice President, Global Customer Transformation, ServiceMaxCoen Jeukens is an energetic and inspiring business leader with sales DNA and a service heart. With his 20+ years of experience he inspires by means of teaching, writing and key-notes.