september, 2020

22sep1:05 PMHEADLINER - Disruption, Dolly, Dilbert and Droids: The ‘D’s Reshaping the Future of Work & the Contact Center1:05 PM EDT Headliner: Dr. Nicola Millard, Principal Innovation Partner, BT Enterprise CTIO, BT

Event Details

Automation was supposedly the force reshaping the future of work – turns out it wasn’t technology, but a virus which disrupted everything. The Digital workplace is changing and there are significant implications for employees, whether physical offices are dead, and what skills people need in an increasingly automated, remote, globalized workforce.

Call to Action:

  • Jumpstart your learning curve with these lessons from the pandemic homeworking experiment
  • Envision and prepare for what your office/contact center of the future may look like

Headliner

Dr. Nicola Millard, Principal Innovation Partner, BT Enterprise CTIO, BT

Why you should listen to Dr.Nicola Millard on Dilbert and Droids:

Once described as “human caffeine” on Twitter, Dr.Nicola Millard injects a positive, people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing and business consulting to generate data, provocations and stories which can engage and create conversations from the board room, to the front line. No frothy coffee; just solid research.

Speaker Link

Time

(Tuesday) 1:05 PM EDT

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