october, 2019

28oct1:45 PMGetting Ahead of the Game: Early Adopter vs. Fast FollowerChoose one of the following zones | The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to
encourage maximum participant interaction.
1:45 PM Rockstar Insights: Gabriele Masili, Chief Technology Officer, Customer Service and Support, Microsoft Zone:1. Strategic Boardroom

Event Details

Artificial intelligent is disrupting customer service and support space. Are you looking to better understand the value of embracing AI-powered digital solutions? Are you struggling with where to start and how to prioritize your CX projects? This interactive session will arm you with best practices and lessons learned to accelerate your digital transformation and enrich your customer support experience.

Key Take-Aways:

  • Best practices for getting started with AI-powered digital solutions, like virtual agents and machine learning to solve customer issues
  • Techniques for prioritizing your CX projects
  • Framework for how to get stakeholders onboard and engaged

Time

(Monday) 1:45 PM

Rockstar Insights

Gabriele Masili, Chief Technology Officer, Customer Service and Support, MicrosoftGabriele “G” Masili is a strategic global executive with over 20 years of experience in software engineering, customer service, technical support and e-commerce.

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