october, 2019

28oct11:25 AMFROST & SULLIVAN VISIONARY INSIGHT – Why People Must be a Critical Aspect of Every Digital TransformationConcurrent sessions | Choose One11:25 AM Rockstar Insights: Alpa Shah, Vice President, Digital Transformation, Frost & Sullivan

Event Details

People, processes and technologies have long been the key elements of a CRM strategy. As 99% of businesses are now in some stage of digital transformation, the people aspect is the most important, and best place to start. Customers and employees play a key role in a company’s success. Investing in emerging technologies and updating dated processes to serve their needs can be the way to gain a competitive edge.

Key Take-Aways:

  • Data from Frost & Sullivan research that proves why your company needs to invest in CEX
  • Guide to how Workforce Engagement is helping to solve one of the biggest and ongoing customer contact challenges – improving employee retention
  • Discover the pitfalls of investing in technologies before understanding “people”


(Monday) 11:25 AM

Rockstar Insights

Alpa Shah, Vice President, Digital Transformation, Frost & SullivanThis May marked my 23rd year with Frost & Sullivan. Being part of a fast-growing company, a dynamic industry, an entrepreneurial culture, and a fun environment is invigorating and worth every moment.