june, 2020

10jun12:15 PMFROST & SULLIVAN VISIONARY INSIGHT – Cybersecurity – The Ins & Outs12:15 PM Rockstar Insights: Alexander Michael, Director of Consulting, Frost & Sullivan

Event Details

When it comes to the contact centre, it is important to determine what the future of cybersecurity might look like. This is especially true at a time of increased regulation, as the GDPR has proposed the greatest change in data protection law for the online age, bringing with it a variety of impacts.

This session will be examining themes such as:

  • The top challenges of both contact centre & IT departments in 2019
  • Who’s watching us? Who has access to all our personal data?
  • Future trends and predictions

Key Take-Aways:

  • Cyber criminals will be going after private data at an ever increasing rate
  • AI and machine learning will play a central role
  • Time is accelerating, and the ramifications are considerable


(Wednesday) 12:15 PM

Rockstar Insights