In today’s world, customers have more choice than ever before and this is just as true in commodity, quasi-regulated businesses as it is in retail or travel. E.ON is the world’s largest investor-owned energy provider and has made excellence in Customer Experience the true north for all of its regional businesses. This session will focus on what it takes to change a 100 year old engineering business into a human centric customer champion.

Key Take-Aways:

• Insight on how to create a burning platform for customer centric change
• Best practices for engaging leaders and managers to drive customer centricity
• Ways to amplify the voice of frontline colleagues to drive change