november, 2020

04nov9:55 AMCase History – From Meter Points to Customers – Transformation 100 Years in the Making9:55 AM Rockstar Insights: Simon McDonald, International Customer Experience Manager, E.ON UK

Event Details

In today’s world, customers have more choice than ever before and this is just as true in commodity, quasi-regulated businesses as it is in retail or travel. E.ON is the world’s largest investor-owned energy provider and has made excellence in Customer Experience the true north for all of its regional businesses. This session will focus on what it takes to change a 100 year old engineering business into a human centric customer champion.

Key Take-Aways:

  • Insight on how to create a burning platform for customer centric change
  • Best practices for engaging leaders and managers to drive customer centricity
  • Ways to amplify the voice of frontline colleagues to drive change

Time

(Wednesday) 9:55 AM

Rockstar Insights

Simon McDonald, International Customer Experience Manager, E.ON UK

Speaker Link

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