In today’s world, customers have more choice than ever before and this is just as true in commodity, quasi-regulated businesses as it is in retail or travel. E.ON is the
In today’s world, customers have more choice than ever before and this is just as true in commodity, quasi-regulated businesses as it is in retail or travel. E.ON is the world’s largest investor-owned energy provider and has made excellence in Customer Experience the true north for all of its regional businesses. This session will focus on what it takes to change a 100 year old engineering business into a human centric customer champion.
Insight on how to create a burning platform for customer centric change
Best practices for engaging leaders and managers to drive customer centricity
Ways to amplify the voice of frontline colleagues to drive change
(Thursday) 9:55 AM
Simon McDonald, International Customer Experience Manager, E.ON UK
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