october, 2019

28oct11:45 AMExecutive Presentation - AI-Powered Automation for Voice and Chat Bots: Use Cases in the Contact Center11:45 AM Rockstar Insights: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Event Details

Join this real-world use case of how AI-powered Automation is rapidly becoming a must-have Contact Center Self Service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Key Take-Aways:

  • Guide to the self-service options with advanced natural language capabilities
  • Case history of TecgStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
  • Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience


(Monday) 11:45 AM