february, 2021

03feb3:10 PMEXECUTIVE BRAINSTORM - Business as Usual? NOT! Shifting Investments in Technology and People3:10 PM EST Rockstar Insights: Meredith Blanchar, Senior Vice President Customer Success and Support, SailPoint Technologies
Everett Kimball, Vice President, Field Operations, SailPoint Technologies

Event Details

Only 28% of major corporations are succeeding in their digital transformation.  This is a sobering statistic considering that omnichannel support is no longer a luxury, it’s a necessity for those businesses that want to maintain and expand their customer bases.  Customers, rightfully so, demand the ability to interact with their vendors through a multitude of digital devices and channels.

Call to Action:

  • Execute on the knowledge of why so many digital transformation initiatives fail, or stop short of customer expectations
  • Develop a strategy that delivers a truly seamless omnichannel experience.

Time

(Wednesday) 3:10 PM EST

Rockstar Insights

Everett Kimball, Vice President, Field Operations, SailPoint Technologies

Why You Should Listen to Everett:

Everett is a 20 year veteran of the Global Services and Operations industry across various leadership positions.  He believes that the support and services experience is a vital factor in why customers continue to buy a product or service, and that technology is an absolutely critical component in how to automate, simplify, and deliver service at scale.

Meredith Blanchar, Senior Vice President Customer Success and Support, SailPoint Technologies

Why You Should Listen to Meredith:

Meredith is an innovative leader with over 20 years in the Customer Success and Support industry.  A relentless advocate for the customer, she has an extensive background in leveraging technology to drive customer loyalty, boost brand reputation, and scale critical teams and resources.

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