Let’s just take a moment to consider how dramatically the role of “agent” has changed. Only ten years ago, this individual would spend most of their day repeating the same simple solutions over the phone in a cheery voice. Now agents are handling ultra-complex tickets, over multiple channels, and with higher customer expectations than ever before. It’s time for business leaders to catch up in the way we recruit, describe, compensate, and treat these modern contact center marvels! Join this power-packed panel as we deliberate on how to best evolve the agent experience together.

Call To Action:

• Revamp your strategy based on how the best contact centers recruit, describe, and engage top talent to earn their loyalty
• Capitalize on the vernacular and pitfalls to avoid that can “trap” agents and make them a victim of a past time