april, 2021

13apr3:50 PMBest Practices Zone 4: Enhancing Agent Productivity and Performance, Real Time3:50 PM Fab Facilitator: Jeff Rosenthal, Director, Service Cloud Product Success, Salesforce

Event Details

86% of companies say that a positive connection with their customers drives loyalty, but companies are finding it difficult to enable their agents to provide that personal connection at scale. This interactive session will explore how to equip agents with the right tools and skills to boost agent productivity while helping agents to build personal connections with customers.

Key Take-Aways:

    • Proven ways to break down silos and give agents a single view of the customer
    • Strategies for automating routine tasks so agents can focus on high-value interactions
    • An understanding of how to scale knowledge and upskill your team

Time

(Tuesday) 3:50 PM

Fab Facilitator

Jeff Rosenthal, Director, Service Cloud Product Success, Salesforce

Speaker Link

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