october, 2021

27oct10:55 AMEmerging ChannelCustomer Experience Measurement 10:55 AM Rockstar Insights: Katrina Schiedemeyer, Senior Engineer of Global Procurement & Supply Chain, Oshkosh Corporation

Event Details

Metrics are a top priority for many Customer Experience Initiatives. However, there are hundreds of different metrics which makes it difficult to select one without it feeling like a ‘new flavor of the month’.

Key Take-Aways:

  • Proven ways on how to select a metric that is relevant to your organization
  • Alternative metrics if the traditional NPS (Net Promoter Score) is not working for you
  • Strategies to communicate the benefit of your metrics to leadership

Time

(Wednesday) 10:55 AM

Rockstar Insights

Katrina Schiedemeyer, Senior Engineer of Global Procurement & Supply Chain, Oshkosh Corporation

Speaker Link

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