october, 2019

29oct1:35 PMThinkTank: RPA – Efficiency in Operations and Customer ExperienceCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and ThinkTanks | Choose one of the following zones:1:35 PM Fab Facilitator: Devinder Singh, Vice President, Customer Experience, Teleperformance

Event Details

Are BOTs taking over the world? Will RPA and NLP replace all human interactions? In the age of the connected customer, it’s more important than ever for companies to figure out the best mix of human and digital support for their customer interactions. This session will explore practical ways to incorporate these newer paradigms to improve the agent experience, the customer experience, and optimize business processes to bring about digital transformation – and will bring to life methods to adapt and adopt these technologies today and create a roadmap for the future.

Key Take-Aways:

  • Practical applications of RPA in the contact center
  • Insight on the equation between efficiency and experience
  • Guide to where RPA works and where it does not
  • Best practices for implementing an RPA/BOT solution

ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.

The Strategic Boardroom engages participants in high-level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Please note: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.


(Tuesday) 1:35 PM

Fab Facilitator

Devinder Singh, Vice President, Customer Experience, Teleperformance

Speaker Link