october, 2019

29oct11:25 AMRoundtable: Delivering Personalized Care Across ChannelsCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:25 AM Fab Facilitator: Michael Kropidlowski, Director Product Marketing, Aspect

Event Details

It’s more important than ever to keep in touch with customers and help them resolve issues before they become a problem. Many companies don’t make it easy for customers to respond when they receive a notification and want to take immediate action. At the same time, channel preferences are changing for both companies and their customers – for instance, customer preference for text-based channels is increasing, and companies benefit with over 90% of SMS messages reach their intended recipient within 3 minutes.

KEY TAKE-AWAYS:

  • Strategies for turning one-way notifications into two-way conversations
  • Best practices in proactive outreach that can keep customers engaged, informed and on schedule – whether for appointments, bill payments, or other events and activities
  • Insights on channel preferences for both companies and their customers

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issues at hand.

The Strategic Boardroom engages participants in high level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Time

(Tuesday) 11:25 AM

Fab Facilitator

Michael Kropidlowski, Director Product Marketing, Aspect

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