october, 2019

29oct1:35 PMThinkTank: Data Driven Customer ExperienceCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and ThinkTanks | Choose one of the following zones:1:35 PM Fab Facilitator: Parikshit (PK) Kalra, Senior Vice President, Solutions & Capabilities, HGS

Event Details

Are you listening to the voice of your customer (VoC) and connecting that to the right metrics and processes to achieve your business objectives? In this interactive session, we will discuss moving from reactive data and tactical operations management to proactive data and strategic management by using analytics as a tool to facilitate VoC decision making. Each participant will unpack opportunities to evaluate their business insights framework and assess where their organization currently resides within each stage of proactive data management.

Key Take-Aways:

  • Benchmark your approach to determine if you are proactive or reactive in use of business insights
  • Apply best practices to measure the right metrics
  • Identify opportunities to create action from your insights

ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.

The Strategic Boardroom engages participants in high-level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.

Please note: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.


(Tuesday) 1:35 PM

Fab Facilitator

Parikshit (PK) Kalra, Senior Vice President, Solutions & Capabilities, HGS

Bio is forthcoming.
Speaker link