august, 2020

18aug1:50 PMThinkTank Zone 5: Cutting Through the Digital Transformation Hype - The Role of Technology in Delivering Improved CX and Cost Reductions1:50 PM Fab Facilitator: Rafael Domene, Partner, TTEC

Event Details

With real examples of how organizations are getting the benefits from digital transformation programs, this ThinkTank will explore the role of robotics and intelligent automation in delivering improved CX and cost reductions. Join this lively session to unpack how organizations are using intelligent automation to help achieve their CX and financial targets.

Key Take-Aways:

  • Insight on intelligent automation and how organizations are using it in contact centers to gain efficiency without disrupting operations
  • Framework to identify how you can identify key processes where you can apply robotics for fast savings
  • Critical factors to starting an intelligent automation project and how to get IT on board
  • Example of real world scenarios where intelligent automation and robotics have has significant impact

Time

(Tuesday) 1:50 PM

Fab Facilitator

Rafael Domene, Partner, TTEC

Speaker Link

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