Metrics are a top priority for many Customer Experience Initiatives. However, there are hundreds of different metrics which makes it difficult to select one without it feeling like a ‘new
Metrics are a top priority for many Customer Experience Initiatives. However, there are hundreds of different metrics which makes it difficult to select one without it feeling like a ‘new flavor of the month’.
Proven ways on how to select a metric that is relevant to your organization
Alternative metrics if the traditional NPS (Net Promoter Score) is not working for you
Strategies to communicate the benefit of your metrics to leadership
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