october, 2019

30oct10:55 AMEmerging ChannelCustomer Experience Measurement 10:55 AM Rockstar Insights: Katrina Schiedemeyer, Senior Manager, Global Quality and Continuous Improvement, Oshkosh Corporation Zone:General Session

Event Details

Metrics are a top priority for many Customer Experience Initiatives. However, there are hundreds of different metrics which makes it difficult to select one without it feeling like a ‘new flavor of the month’.

Key Take-Aways:

  • Proven ways on how to select a metric that is relevant to your organization
  • Alternative metrics if the traditional NPS (Net Promoter Score) is not working for you
  • Strategies to communicate the benefit of your metrics to leadership

Time

(Wednesday) 10:55 AM

Rockstar Insights

Katrina Schiedemeyer, Senior Manager, Global Quality and Continuous Improvement, Oshkosh CorporationKatrina Schiedemeyer is an innovative leader in designing and executing strategic initiatives in numerous disciplines. Her expertise includes Customer Experience Design, Ethnographic Research, Six Sigma Data Analytics, Lean, and Employee Engagement.

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