27apr1:45 PMFeaturedCHOOSE BETWEEN SIX DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.
Zone 1. Strategic Boardroom | Zone 2. Raising the Bar on Customer Effort & Experience | Zone 3. Elevating the Agent Experience | Zone 4. Enhancing Agent Effectiveness | Zone 5. Modernizing Contact Center Technology | Zone 6. Excelling in Contact Center Operations
Roundtable Sessions Capture the Power of All Participants’ Voices, Insights and Experiences via Group Discussion and Exploration of the Issue at Hand.
NOTE: The STRATEGIC BOARDROOM is Reserved For Senior Level, Seasoned Executives and Seating is Limited to Encourage Maximum Participant Interaction.1:45 PM