17aug1:45 PMFeaturedCHOOSE BETWEEN SIX DIFFERENT COLLABORATION ZONES:Customize Your Agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free,
participant-driven discussions featuring creative thinking and idea generation.
Zone 1. Strategic Boardroom | Zone 2. Raising the Bar on Customer Effort & Experience | Zone 3. Elevating the Agent Experience | Zone 4. Enhancing Agent Effectiveness | Zone 5. Modernizing Contact Center Technology | Zone 6. Excelling in Contact Center Operations
Roundtable Sessions Capture the Power of All Participants’ Voices, Insights and Experiences via Group Discussion and Exploration of the Issue at Hand.
The Strategic Boardroom engages participants in high level debate and discussion around preparing for C-Suite conversations on customer experience and customer care issues facing the organization.
PLEASE NOTE: The STRATEGIC BOARDROOM is Reserved For Senior Level, Seasoned Executives and Seating is Limited to Encourage Maximum Participant Interaction.1:45 PM