03feb3:30 PMChoice 2. It's a Crowdsource!Looking to figure out how to effectively sort through all your data? Looking to benchmark your self service capabilities? Join either one of these crowdsource sessions and bring your insights and experiences.
Making Sense of Data...Without the Fancy Software
Carlton Dacres, Business Information Manager, A2Dominion Housing Group
Benchmarking Web Self Serve Average Handling Time
Alpa Shah, Global Vice President, CX Practice, Frost & Sullivan
3:30 PM EST