february, 2021

03feb3:30 PMChoice 2. It's a Crowdsource!Looking to figure out how to effectively sort through all your data? Looking to benchmark your self service capabilities? Join either one of these crowdsource sessions and bring your insights and experiences.

Making Sense of Data...Without the Fancy Software
Rockstar Insights:
Carlton Dacres, Business Information Manager, A2Dominion Housing Group

Benchmarking Web Self Serve Average Handling Time
Fab Facilitator:
Alpa Shah, Global Vice President, CX Practice, Frost & Sullivan

3:30 PM EST

Time

(Wednesday) 3:30 PM EST

Rockstar Insights

Carlton Dacres, Business Information Manager, A2Dominion Housing Group

Why You Should Listen to Carlton:

An operational services lead expert for the development, oversight, promotion and analysis of customer insight information, Carlton is passionate about its use for strategic and operational planning, and performance management purposes.

Fab Facilitator

Alpa Shah, Global Vice President, CX Practice, Frost & Sullivan

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