august, 2020

17aug10:20 AMCase History Zone 2: The Critical Role of the Contact Center in the Experience Economy10:20 AM Fab Facilitator: Tommy Minta, Digital Solution Lead, North America, Genesys

Event Details

We’re in a new decade with consumer expectations higher than ever – and the proof is to simply think for a moment about how we personally act as consumers. Experiences are everything these days, in what is being called the “Experience Economy.” Learn how you can position your organization to thrive by delivering experiences that exceed the expectations of your customers.

Key Take-Aways:

    • Fresh insight on the importance of delivering quality experiences at every customer touchpoint
    • Best practices for driving personalization and customer loyalty in the new Experience Economy

Time

(Monday) 10:20 AM

Fab Facilitator

Tommy Minta, Digital Solution Lead, North America, Genesys

Speaker Link

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