october, 2021
Event Details
Despite years of technology investments, employee needs have been forgotten. They too want simple, automated, intuitive, guided experiences – the same experiences you are looking to provide your customers through
Event Details
Despite years of technology investments, employee needs have been forgotten. They too want simple, automated, intuitive, guided experiences – the same experiences you are looking to provide your customers through investments made in self service capabilities. Instead, live agents struggle to provide exemplary customer service given the complexity of their business processes and supporting application stack. Join us for an interactive session to unpack how to solve the “Forgotten Agent” problem by combining best in class Attended RPA, real time guidance and industry leading AI together in a one of a kind virtual assistant for employees.
Key Take-Aways:
- Best practices for elevating and automating a legacy ridden customer service desktop
- Insight on how robots and agents working side by side to deliver superior customer experiences
- Guide to harnessing increased agent productivity with instant access to the right information and processes
- Tips on how to create shorter handle times through automation implemented during and after customer interactions
Time
(Monday) 10:20 AM