With the proliferation of customer interaction channels, it’s more important than ever for contact center leaders to track and measure the customer experience across channels. Despite the promise of a
With the proliferation of customer interaction channels, it’s more important than ever for contact center leaders to track and measure the customer experience across channels. Despite the promise of a unified omnichannel experience, channel silos still pervade.
Best practices for ensuring each channel delivers a consistently high quality, secure experience to ensure a trusted relationship
Guide to making the customer journey across channels unified and seamless
Tricks and tips for tapping into customer sentiment to optimize the customer experience
(Monday) 10:20 AM
Michael Zurat, Director, Engagement Solutions, Cognosante
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