october, 2019

28oct10:20 AMCase History: Global BPO Pricing Trends and ModelsCHOOSE BETWEEN SIX DIFFERENT COLLABORATION ZONES Customize your agenda! Stay the course with one zone or bounce around to others.
All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.
10:20 AM Zone:4. Efficiency and Effectiveness in the Contact Center Fab Facilitator: Corey Kotlarz, Chief Executive Officer, Outsource Consultants

Event Details

Are you battling growing call center expenses? You’re not alone. Low US unemployment rates are causing a ripple effect on BPO costs worldwide and complicating the market. Discover the reasons behind this trend and learn how to find a BPO partner that saves money without sacrificing service.

Key Take-Aways:

  • Guide to how unemployment rates in the US and Canada are impacting call center agent costs both domestically and abroad
  • Insights on evaluating market maturity in foreign call center industries and the corresponding effect on pricing
  • Key concepts to selecting a nearshore or offshore outsource call center or BPO partner that will provide the best value for the cost

Time

(Monday) 10:20 AM

Fab Facilitator

Corey Kotlarz, Chief Executive Officer, Outsource Consultants

Corey Kotlarz is the Founder and President of Outsource Consultants, an outsource call center referral and advisory firm. He has over 25 years of experience in the call center industry with a track record of leading companies and driving rapid growth.

Speaker LinkSpeaker Link

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