november, 2021

05nov1:45 PMCase History - Five Lessons Learned After Our Customer-Centric Transformation1:45 PM

Event Details

Japanese Car manufacturer Mazda has transformed its operating model in Europe placing customers at the epicenter of the organisation.  The transformation process which started in 2018 is having a significant impact on Processes, Tools and People.  This presentation is about the 5 lessons learned over the journey.

Key Take-Aways:

  • Insight on and acknowledgement of internal hurdles
  • Lessons learned from a real case
  • Key success factors for the operating model transformation


(Friday) 1:45 PM