may, 2021 Case History Zone 6: Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer 18may10:20 AMCase History Zone 6: Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer10:20 AM Fab Facilitator: Lynn Olson, Vice President, Customer Experience, PTPSourjo Basu, Director, Digital Support, Samsung Electronics America Time(Tuesday) 10:20 AM Fab FacilitatorLynn Olson, Vice President, Customer Experience, PTPSpeaker Link Sourjo Basu, Director, Digital Support, Samsung Electronics AmericaSpeaker Link CalendarGoogleCal