october, 2019

29oct3:50 PMBest Practice: Six Sigma: Process Improvement in the Contact CenterCONCURRENT COLLABORATION ZONES – BEST PRACTICES| Choose one of the following zones:3:50 PM Co-Fab Facilitator: Dominique Jaritz, Chief Executive Officer, ThinkOwl Japan | Nina Brown, Vice President, Client Solutions, Datamark

Event Details

We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able to define the true issue clearly, analyze comprehensively in order to select an appropriate improvement solution, and control the implementation in order to ensure that you gain the expected benefits.

Key Take-Aways:

  • Insights on when you know there is a problem, how do you understand what the problem really is
  • Guide to picking the right tool(s) to solve the problem
  • Best practices for ensuring that the selected solution is actually improving things

Best Practice sessions examine a real-world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.

Time

(Tuesday) 3:50 PM

Co-Fab Facilitator

Dominique Jaritz, Chief Executive Officer, ThinkOwl Japan

Bio is forthcoming…

Speaker Link

Nina Brown, Vice President, Client Solutions, Datamark

Bio is forthcoming…

Speaker Link

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