We are all faced with numerous issues in the day-to-day challenges of our contact centers. The Six Sigma DMAIC process we will explore offers a methodical approach for being able to define the true issue clearly, analyze comprehensively in order to select an appropriate improvement solution, and control the implementation in order to ensure that you gain the expected benefits.

Key Take-Aways:

• Insights on when you know there is a problem, how do you understand what the problem really is
• Guide to picking the right tool(s) to solve the problem
• Best practices for ensuring that the selected solution is actually improving things