29oct3:50 PMBest Practice: How AI Is Helping to Create Empowered and Efficient Support TeamsCONCURRENT COLLABORATION ZONES – BEST PRACTICES| Choose one of the following zones:3:50 PM Fab Facilitator: Chris Savio, Senior Product Marketing Manager, Bold360 by LogMeIn
When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite
When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is actually enabling customer service agents to be even better at their jobs. In this interactive session, you’ll learn how turning AI from customer-facing to support team-facing can help organizations be more efficient and deliver differentiated customer experiences.
Best Practice sessions examine a real-world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.
(Tuesday) 3:50 PM
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