october, 2019

29oct3:50 PMBest Practice: How AI Is Helping to Create Empowered and Efficient Support TeamsCONCURRENT COLLABORATION ZONES – BEST PRACTICES| Choose one of the following zones:3:50 PM Zone:3. Agents, Automation, and AI Fab Facilitator: Chris Savio, Senior Product Marketing Manager, Bold360 by LogMeIn

Event Details

When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is actually enabling customer service agents to be even better at their jobs. In this interactive session, you’ll learn how turning AI from customer-facing to support team-facing can help organizations be more efficient and deliver differentiated customer experiences.

Key Take-Aways:

  • Insight on why consistent access to information can drive consistent customer experiences
  • Best practices for using AI to deliver actionable insights on support team knowledge gaps
  • Guide to driving greater agent satisfaction and employee empowerment with AI
  • Real world examples of how brands are using AI to drive greater team productivity and better business outcomes

Best Practice sessions examine a real-world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.

Time

(Tuesday) 3:50 PM

Fab Facilitator

Chris Savio, Senior Product Marketing Manager, Bold360 by LogMeIn

Speaker LinkSpeaker Link

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