june, 2021

15jun11:00 AMRoundtable Zone 1: B2B Nuances of Customer Success11:00 AM Rockstar Insights: Louise Robinson, Global Vice President Customer Service, Diversey
Michelle Begley, Global Customer & Employee Experience Director, Diversey

Event Details

The recipe for success in B2B customer service.

Key Take-Aways:

  • Key findings on the correlation between employee satisfaction and customer loyalty
  • Insight on customer listening post best practise and key challenges, including how customer insight is used to drive change
  • Proven ways how customer service can support organisational goals & challenges and raise their profile

Time

(Tuesday) 11:00 AM

Rockstar Insights

Louise Robinson, Global Vice President Customer Service, Diversey

Speaker Link

Michelle Begley, Global Customer & Employee Experience Director, Diversey

Speaker Link

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