april, 2020

28apr9:50 AMAsk The Experts! Panel Discussion - Earning an A for Effortless9:50 AM Panelists Include: Bassem Hanna, Associate Director, Call Center Technology, Johnson & Johnson
Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft
Ian McLean, Head of IT Employee Experience, Schneider Electric
Eileen Lash, Head of National Contact Centers, Retirement and Bank, TIAA

Time

(Tuesday) 9:50 AM

Panelist

Bassem Hanna, Associate Director, Call Center Technology, Johnson & Johnson

Speaker Link

Panelist

Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft

Speaker Link

Panelist

Ian McLean, Head of IT Employee Experience, Schneider Electric

Speaker Link

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