august, 2020

18aug9:50 AMAsk The Experts! Panel Discussion - Earning an A for Effortless9:50 AM Moderator: Rachelle Dever, Vice President, Customer Relations & Brand Experience, Signature Flight Support Panelists Include: Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft
Stuart Benzal, Vice President, Omni Channel Customer Care, Hudson's Bay Company

Event Details

Do you know if your business is earning an A+ for creating an exceptional customer experience? The key to delivering an effortless experience is to first begin by truly understanding your customer needs well, and their reasoning for returning to your business – or, reason for not returning to your business? Benefit from the combined experience of these savvy panelists sharing pragmatic ideas for building an effective customer experience strategy. And develop an action plan that will ensure you are not missing the opportunity to deliver an effortless experience for your customers.

Learn, and even more: how to, how to create the case for change and beyond that – how to deliver a compelling, yet realistic business case that can work in any business. Whether you are B2B or B2C, we will deliver and provide you with practical, yet easy to implement solutions that can help you better identify your opportunity and create the strategy that will work for you.

Key Take-Aways:

  • A needs analysis methodology
  • The building blocks of a blueprint for success with a business case that will work
  • Real tools and solutions that will help you improve
  • Measures of success to ensure your strategy is effective

Time

(Tuesday) 9:50 AM

Moderator

Rachelle Dever, Vice President, Customer Relations & Brand Experience, Signature Flight Support

Speaker Link

Panelist

Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft

Speaker Link

Panelist

Stuart Benzal, Vice President, Omni Channel Customer Care, Hudson's Bay Company

Speaker Link

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