Contact centers are on an unsustainable path of constantly hiring, training, ramping up and then losing a good chunk of their workforce. The challenge is aggravated by the growing complexity of customer
Contact centers are on an unsustainable path of constantly hiring, training, ramping up and then losing a good chunk of their workforce. The challenge is aggravated by the growing complexity of customer requests that come into the contact center and the dynamic nature of the workforce itself since the pandemic started.
Call to Action:
Automate knowledge with real-time agent assistance, a game changer for #WFA (work from anywhere) call centers
Say goodbye to outdated call center KPIs as we user in a new era of metrics to drive agent outcomes that matter
(Wednesday) 1:25 PM EST
Scott Merritt, Vice President & Head of Global Automation, Jacada
Why You Should Listen to Scott:
As Global Head of Automation for Jacada, Scott leads the go-to-market strategy for their automation portfolio and works as a trusted advisor for companies actively pursuing customer service automation strategies. Scott is a passionate advocate of “Responsible RPA” having spent the last 15 years embedded in the process optimization and RPA space supporting over 100 intelligent automation assessments and implementations.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.