Your customer journeys – from your online experience to your customer care operations – are awash with data and valuable information about customer experiences, employee performance, and internal operations is likely hidden in plain sight. While most leaders understand the need to turn this data into actionable insight, actually doing it remains a challenge. Join us to discuss ways to be pragmatic about the use of analytics to focus on the right areas and drive measurable impact for both customers and your business.

Key Take-Aways:

• Insight on where to prioritize analytical efforts
• Guide to integrating data from many sources to create a holistic picture
• Tips and tricks for overcoming common barriers to success in the use of analytics
• Best practices to reduce costs and drive revenue