october, 2019
Event Details
Artificial intelligent is disrupting customer service and support space. Are you looking to better understand the value of embracing AI-powered digital solutions? Are you struggling with where to start and
Event Details
Artificial intelligent is disrupting customer service and support space. Are you looking to better understand the value of embracing AI-powered digital solutions? Are you struggling with where to start and how to prioritize your CX projects? This interactive session will arm you with best practices and lessons learned to accelerate your digital transformation and enrich your customer support experience.
Key Take-Aways:
- Best practices for getting started with AI-powered digital solutions, like virtual agents and machine learning to solve customer issues
- Techniques for prioritizing your CX projects
- Framework for how to get stakeholders onboard and engaged
Time
(Monday) 1:45 PM
Rockstar Insights
Gabriele Masili, Chief Technology Officer, Customer Service and Support, MicrosoftGabriele “G” Masili is the Chief Technology Officer and he leads the Digital and Data Support Business Unit in Customer Service & Support.