Are you battling growing call center expenses? You’re not alone. Low US unemployment rates are causing a ripple effect on BPO costs worldwide and complicating the market. Discover the reasons behind this trend and learn how to find a BPO partner that saves money without sacrificing service.

Key Take-Aways:

• Guide to how unemployment rates in the US and Canada are impacting call center agent costs both domestically and abroad
• Insights on evaluating market maturity in foreign call center industries and the corresponding effect on pricing
• Key concepts to selecting a nearshore or offshore outsource call center or BPO partner that will provide the best value for the cost