Venue
Customer Experience 2026 will be hosted at the Loews Sapphire Falls Resort at Universal Orlando Resort in Orlando, FL from July 13-15, 2026
Loews Sapphire Falls Resort at Universal Orlando Resort
6601 Adventure Way
Orlando, FL 32819
Website: Click Here
Phone: 407-503-5000
Hotel Accommodations: Please remember that hotel accommodations are not a part of your registration fee. Each attendee is responsible for booking their own hotel accommodation. Staying at the Loews Sapphire Falls Resort at Universal Orlando Resort would not only provide the greatest convenience, but it would also ensure that you stay right in the middle of the action.
Group Discounted Rate: $279/night (rate expires June 19, 2026)
Rooms reserved after the deadline are not guaranteed to be available at the discounted rate. To reserve a room, call 1-888-884-7922 and mention Frost & Sullivan’s Customer Experience 2026. An online reservation link coming soon.
Airport Information
This hotel does not provide a shuttle service to/from airports. Alternate transportation options include taxi, ridesharing, SuperStar Shuttle, car rental or private car; reservations required. Private car service is available for hotel guests through Destination MCO (fees apply) and can be arranged with the Concierge
407-503-5200 or with the Destination MCO team at
407-422-2522. Review the hotel’s full transportation recommendation details, here.
Orlando International Airport (MCO)
Distance: 16.4 miles
Airport Phone: 407-825-3177
Estimated Taxi Fare: $35-$45 USD (one way)
Orlando Sanford Airport (SFB)
Airport Phone: 407-585-4000
Distance: 31.7 miles
Estimated Taxi Fare: $60-$70 USD (one way)