september, 2020
ThinkTank Zone 5: Cutting Through the Digital Transformation Hype - The Role of Technology in Delivering Improved CX and Cost Reductions
Event Details
With real examples of how organizations are getting the benefits from digital transformation programs, this ThinkTank will explore the role of robotics and intelligent automation in delivering improved CX and
Event Details
With real examples of how organizations are getting the benefits from digital transformation programs, this ThinkTank will explore the role of robotics and intelligent automation in delivering improved CX and cost reductions. Join this lively session to unpack how organizations are using intelligent automation to help achieve their CX and financial targets.
Key Take-Aways:
- Insight on intelligent automation and how organizations are using it in contact centers to gain efficiency without disrupting operations
- Framework to identify how you can identify key processes where you can apply robotics for fast savings
- Critical factors to starting an intelligent automation project and how to get IT on board
- Example of real world scenarios where intelligent automation and robotics have has significant impact
Time
(Wednesday) 1:50 PM