FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions. 6. Enhancing the Customer Experience


18may10:20 AMCase History Zone 6: Deploying a Center of Excellence: How to Measure and Impact the Employee and Customer10:20 AM Fab Facilitator: Lynn Olson, Vice President, Customer Experience, PTP
Sourjo Basu, Director, Digital Support, Samsung Electronics America

18may1:45 PMRoundtable Zone 6: Leveraging Six Sigma in the Contact Center1:45 PM Fab Facilitator: Dominique Jaritz, Chief Executive Officer, ThinkOwl Japan
Nina Brown, Vice President, Client Solutions, Datamark