FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions. 5. The Integrated Customer Journey


18may10:20 AMCase History Zone 5: Readying Your Contact Center for Next Gen Technology: Moving from Disruption to Transformation10:20 AM Fab Facilitator: Jacob Britt, Senior Manager, Business Development, Aceyus
Paige Delk, Industry Consultant, Customer Data Analytics Expert

18may1:45 PMRoundtable Zone 5: Soft Benefits Driving AI Decisions, More than ROI1:45 PM Fab Facilitator: Jim Freeze, Chief Marketing Officer, Interactions

19may11:40 AMRoundtable Zone 5: Aligning the Brand and Self Serve Strategy11:40 AM

19may1:50 PMThinkTank Zone 5: Cutting Through the Digital Transformation Hype - The Role of Technology in Delivering Improved CX and Cost Reductions1:50 PM Fab Facilitator: Rafael Domene, Partner, TTEC