COVID-19 UPDATE

Complimentary Virtual Week of Content

While we have made the decision to move the event, we remain committed to being a partner in your desire to learn, grow and collaborate.  As such, we are excited to announce, complimentary to you, a week’s worth of virtual content presented live by the speakers you were scheduled to see/hear onsite. From April 27 – May 1, we will present daily 30-minute virtual presentations from these experts in the field of customer contact and customer engagement.

We sincerely thank all of our participants and partners who plan to join us in August and we hope you’ll take advantage of our online sessions in our effort to support you in this unprecedented time.

Details to come for your complimentary virtual week. If you have additional questions, contact us. We are here to help.

Webinar Week: Customer Contact

We are excited to announce, complimentary to you, a week’s worth of virtual content presented live by a select group of speakers from our Customer Contact: A Frost & Sullivan Executive MindXchange. At 11:00am EDT on Mon, April 27 through Fri, May 1, we will present a daily 30-minute virtual presentation to help you generate effortless and efficient experiences.

Your safety

We’re looking forward to welcoming our participants, sponsors and speakers at the 16th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in Ft. Lauderdale, Florida from August 16 – 19.

However, there are extra measures in place for 2020 in light of developments with COVID-19, and we’re closely following all official health and travel guidance and precautions from the Centers for Disease Control and PreventionWorld Health Organization and the Florida Department of Health. We encourage our visitors to do the same. These include:

  • Extra hygiene measures including sanitization stations, and the widespread availability of anti-bacterial disinfectants throughout the event
  • A strict no handshake policy to help minimize the risk of germ transfer. Stick with friendly smiles, head nods, and elbow bumps instead.
  • In keeping with the CDC’s guidelines, we will not be permitting anyone from Level 3 Nations to register for or attend Customer Contact East. We apologize for any inconvenience this may cause.
  • Onsite medical guidance and support is also available, in the unlikely event it is required

Please use your best judgment in deciding whether or not to attend Customer Contact East if you have shown any signs of illness, including but not limited to coughing, sneezing, sore throat, fever, chills, etc. within the two weeks prior to the event, we ask that you not attend for your safety and the safety of others.

One of the most important things to do during this unprecedented time (besides thoroughly wash your hands!) is trust in the advice and guidelines set forth by certified public health officials. That is how we are making our decisions about Customer Contact East and we encourage you to do the same

Our event team is on hand in advance of the event and onsite for any questions or further information.

Please email us with any questions.

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