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Lessons Learned: CX Focus Key to Successful Customer Contact Automation

By Brendan Read, Editor, Writer, Researcher/Analyst and Communications Professional, Lloydmedia, Inc. | Apr 11, 2017 | CCE

There is a strong sense of déjà vu arising from the conversations about whether the new wave of artificial intelligence (AI)-driven chatbots and virtual assistants (VAs) will significantly reduce the need for contact center agents. After all, labor savings is a...

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Lessons Learned: CX Focus Key to Successful Customer Contact Automation

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