Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels, the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects to consider is how to incorporate self-service. Join Interactions as we facilitate a group discussion on the mapping of your self-serve experience.

Key Take-Aways:

• Insight on the rapid progression of customer care and what that means for businesses
• Best practices for mapping out and integrating a self-service strategy into your overall CX initiatives
• An understanding of the impact that customer engagement has on overall business strategy and success