june, 2020

10jun11:00 AMRoundtable: Strategic Mapping of an Integrated Self-Serve ExperienceCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Roundtables | Choose one of the following zones:11:00 AM Fab Facilitator: Lee Cottle, Vice President EMEA, Interactions LLC

Event Details

Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels, the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects to consider is how to incorporate self-service. Join Interactions as we facilitate a group discussion on the mapping of your self-serve experience.

Key Take-Aways:

  • Insight on the rapid progression of customer care and what that means for businesses
  • Best practices for mapping out and integrating a self-service strategy into your overall CX initiatives
  • An understanding of the impact that customer engagement has on overall business strategy and success

Time

(Wednesday) 11:00 AM

Fab Facilitator

Lee Cottle, Vice President EMEA, Interactions LLC

Lee brings a broad experience in innovation to the contact center industry, having worked in development and product introduction he has taken new technologies from North America into Europe, he has both designed and implementing, multi-million dollar end-to-end, multi-channel CRM solutions.

Speaker Link

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