11jun11:10 AMPeer Councils: B2B Nuances of Customer Care: An Opportunity to Address the Top Challenges Faced in B2BCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Peer Councils | Choose one of the following zones:11:10 AM
What is most important to customers in B2B, what challenges does this present us with and how are organisations addressing this? Key Take-Aways: Techniques for personalising the customer experience Actions steps
What is most important to customers in B2B, what challenges does this present us with and how are organisations addressing this?
Global Customer & Employee Experience Director
Global Vice President Customer Service
(Thursday) 11:10 AM
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