june, 2020

11jun11:10 AMPeer Councils: B2B Nuances of Customer Care: An Opportunity to Address the Top Challenges Faced in B2BCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and Peer Councils | Choose one of the following zones:11:10 AM

Event Details

What is most important to customers in B2B, what challenges does this present us with and how are organisations addressing this?

Key Take-Aways:

  • Techniques for personalising the customer experience
  • Actions steps for balancing personalised service against cost, insight on technology, insourcing vs. outsourcing
  • Best practices on how customer service can support organisational goals & challenges
  • Examples of value added activities to drive top and bottom line growth when moving from a cost centre to a profit centre


Michelle Begley
Global Customer & Employee Experience Director


Louise Robinson
Global Vice President Customer Service


(Thursday) 11:10 AM