RPA offers great ways to standardize work to better serve customers, while reducing manual errors and driving down costs. Employee experience can also be greatly improved with the help of automation of repetitive tasks. This session explores a WIN-WIN-WIN for customers, employees and your business with the help of RPA, while acknowledging its pitfalls.

Key Take-Aways:

• Best practices for working with RPA
• Insight on where RPA works and where it does not
• Perspectives on the balance between efficiency and experience